Fully-Certified Building Work and Glass Company

The following is taken from regulatory body Network VEKA™, and outlines your rights and what you can expect by opting for a VEKA™ registered member to carry out your window or conservatory installation. 
 

Customer Charter

1. Our Ten-year Insurance Backed Guarantee on every Network VEKA registered installation… assuring you of complete peace of mind from the moment you request your guarantee
 
2. Our Deposit and Staged Payment Protection Guarantee on every deposit paid and/or staged payment made on every Network VEKA registered installation, where your installer asks for a deposit or staged payments. (Be sure to complete your Deposit Protection and Staged Payment Guarantee request form) …backed by an insurance policy in our name
 
3. Your installation company's own Product Guarantee of up to ten years, that tells you exactly how your installation and its components are covered if it is maintained within the company's Terms and Conditions… you wouldn't expect any less
 
4. Every Network VEKA installer and surveyor will be trained to our strict standards… ensuring every installation is up to our specification
 
5. Every Network VEKA registered installation complies with all Building and Fire Regulations… keeping you on the right side of the law
 

6. Every Network VEKA customer receives a confidential Customer Satisfaction Questionnaire… to make sure we know every member gets it right every time
 
7. Every PVC-U frame in a Network VEKA registered installation is made using extrusions from VEKA plc… your assurance of world-beating quality at the heart of every frame
 
8. Every PVC-U frame in a Network VEKA registered installation is manufactured by an approved Network VEKA manufacturer member… assuring you an unbroken chain of quality from factory to your home
 
9. Every employee who visits you must carry a current Network VEKA Identity Card, with photograph… so you can be sure they are who they say they are
 
10. Every member company has been vetted for financial stability before we even allow them to join Network VEKA… we make sure we trust them before we ask you to.

 

Contact glass company Classy Glass for building work you can trust.